The Philosophy of Lean Thinking is to embed a culture of both customer and employee first thinking mindset in the entire organization. It is all about structuring the way we do our work in the organizing and the passion with which the entire organization collaborates together to continually improve their day-to-day work and ensure that we provide our customer with :
Customer First thinking mindset is really about establishing a purpose driven organization wherein the management philosophy is based on mutual respect and long term thinking . It is about top managements commitment to involving employees in improvement related work everyday and also establishing a Management of support philosophy in comparison to Management by control Philosophy.