The Philosophy of Lean Thinking is to embed a culture of both customer and employee first thinking mindset in the entire organization. It is all about structuring the way we do our work in the organizing and the passion with which the entire organization collaborates together to continually improve their day-to-day work and ensure that we provide our customer with :
- The product and service they had requested for ( with zero defects against the specified tolerances/requirements)
- On time delivery of the product
- In the right quantity they have requested for and
- At a price that they want to pay for the product
Customer First thinking mindset is really about establishing a purpose driven organization wherein the management philosophy is based on mutual respect and long term thinking . It is about top managements commitment to involving employees in improvement related work everyday and also establishing a Management of support philosophy in comparison to Management by control Philosophy.
For the organization and the employees :
- It is the way we lead and manage the organization to not only deliver more with less in terms of productivity, quality and efficiency
- Consume less energy, waste and produce zero impact to the environment,
- Do work Safely and in compliance with the regulatory environment
- Empower our colleagues to learn and develop their problem-solving ability to continually improve themselves.
- Employees have infinite intellect so the organization should always provide them with challenging opportunities and boost their morale by providing them an environment wherein they are having the right platform to showcase their best self and also an environment to experiment without the fear of failure.
What do we ultimately achieve at a high level :
